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If you have questions about one of our products and you are a registered customer, please send an email with the information listed below. We will respond promptly to your request.

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FAQ - Frequently Asked Questions (and Answers)

Q. - I can't receive a picture from my netcam (IP-cam). Which address should I insert? (CamUniversal, CamSurveillance, WebCam-Control-Center)
A. - You have to insert the URL which points direct to the camera picture not only to the camera webserver.
Insert http://192.168.1.110/picture.jpg instead of only http://192.168.1.110 for your netcam and by example http://images.earthcam.com/ec_metros/newyork/newyork/lindys.jpg instead of http://images.earthcam.com/ec_metros/newyork/newyork for a netcam from the Internet.

If you own an AXIS NetCam you can find information about the picture URL here.

Q. - My webcam captures no pictures while running with a hidden video window? (WebCam-Control-Center)
A.- Please select an uncompressed video format like RGB 16/24/32, where RGB 24 is the best. Then picture capturing is possible if the video window is hidden or behind a screensaver. If your video device driver doesn't support a RGB video format, your camera can't capture pictures with a hidden video window.

 

 

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