If you have questions about one of our products
and you are a registered customer, please send an email
with the information listed below. We will respond promptly to your
- Your name
- Registration number
- Registration date
- Product name
- Product version
FAQ - Frequently Asked Questions (and Answers)
Q. - I can't receive a picture from my netcam (IP-cam).
Which address should I insert? (CamUniversal, CamSurveillance, WebCam-Control-Center)
A. - You have to insert the URL which points direct to the camera
picture not only to the camera webserver.
Insert http://192.168.1.110/picture.jpg instead
of only http://192.168.1.110 for your netcam and by example http://images.earthcam.com/ec_metros/newyork/newyork/lindys.jpg
instead of http://images.earthcam.com/ec_metros/newyork/newyork
for a netcam from the Internet.
If you own an AXIS NetCam you can find information about the picture
Q. - My webcam captures no pictures while running with
a hidden video window? (WebCam-Control-Center)
A.- Please select an uncompressed video format like RGB 16/24/32,
where RGB 24 is the best. Then picture capturing is possible if
the video window is hidden or behind a screensaver. If your video
device driver doesn't support a RGB video format, your camera can't
capture pictures with a hidden video window.